Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with Bespoke Bridal Co. Every order is carefully handmade and packaged with love to ensure your bridal items arrive beautifully and safely.

Please read our Shipping Policy before placing your order.

1. Processing Times

As many of our products are handmade and personalised, processing times may vary depending on:

  • Product type

  • Personalisation requirements

  • Order volume

  • Seasonal demand

Estimated processing times will be displayed on each product listing.

Please note:

  • Processing time is separate from shipping time.

  • Orders are not shipped on weekends or public holidays.

  • During busy wedding seasons, launches, or promotional periods, processing times may be longer.

2. Personalised Orders

Products including:

  • Personalised cups & tumblers

  • Bridal trainers

  • Personalised jackets

  • Bridal bags & accessories

  • Bridal party gifts

require additional preparation time due to customisation.

Please carefully check all names, initials, dates, and sizing information before placing your order.

We are not responsible for delays caused by incorrect order information provided by the customer.

3. Shipping Methods

We use trusted postal and courier services to deliver orders safely.

Shipping options may include:

  • Standard Shipping

  • Tracked Shipping

  • Express Delivery (where available)

Available delivery options will be shown at checkout.

4. Estimated Delivery Times

Estimated delivery times may vary depending on your location and shipping method selected.

United Kingdom

  • Standard Delivery: Approximately 2–5 business days

  • Express Delivery: Approximately 1–2 business days

International Orders

International delivery times vary by destination and customs processing.

Please note these are estimates only and are not guaranteed.

5. Shipping Delays

Once your order has been dispatched, delivery is the responsibility of the courier service.

We are not responsible for delays caused by:

  • Postal or courier issues

  • Customs processing

  • Severe weather

  • Strikes

  • High seasonal demand

  • Incorrect delivery information

If your parcel is delayed, we will do our best to assist you in tracking the shipment.

6. Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided:

  • We cannot guarantee recovery of the parcel

  • Additional postage fees may apply for redelivery

  • Refunds will not be issued for lost parcels due to customer error

Please contact us immediately if you notice an address error after ordering.

7. Lost or Missing Parcels

If your order has not arrived within the estimated timeframe, please contact us.

A parcel may only be considered lost after the courier’s official investigation timeframe has passed.

We may:

  • Open a courier investigation

  • Provide tracking assistance

  • Offer a replacement or resolution where appropriate

8. Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the damaged packaging

  • Photographs of the item

We will review the issue and work to resolve it as quickly as possible.

9. Customs & Import Fees

International customers are responsible for:

  • Customs charges

  • Import taxes

  • Duties

  • Additional handling fees

These charges are set by your country’s customs authorities and are not controlled by Bespoke Bridal Co.

10. Large or Multiple Orders

Large bridal party orders or bulk personalised orders may require:

  • Extended processing times

  • Multiple parcels

  • Signature upon delivery

We recommend ordering well in advance for weddings, hen parties, and events.

11. Packaging

All items are carefully packaged to help protect delicate embellishments, pearls, rhinestones, and personalised details during transit.

Please handle embellished products carefully after delivery.

12. Contact Us

If you have any shipping questions regarding your order, please contact:

Bespoke Bridal Co
Email: Bespokebridalco@outlook.com

We aim to respond to enquiries within 1–3 business days.